On 18 Octobrer 2019 our 4Runner was taken to Toyota Hollywood for maintenance. Before the vehicle left for the day I did what I do every day or two. Change out the SD card, clean the lens and check the position of the camera view. Everything was like it was supposed to be with a good camera view. When the 4Runner returned I started to change the SD card and noticed the camera was pointing in an upward direction.
That’s odd I thought because for the camera to be moved into that position it would have to be forced that way. The mechanism that controls the vertical view of the camera has a knob that is tightened by hand. It also has indexing teeth so that the camera will stay in position once adjusted.
That then made me suspicious since the vehicle had maintenance that day. I loaded the footage on my computer. I was not surprised to see footage of the camera being manipulated. Someone started to move the 4Runner then slowed down as the camera was moved. The slow motion video demonstrates the indexing I was referring to. The clicks are visible in the footage. Adjusting the rear view mirror does not interfere with the camera.
The employee cannot claim it was bumped by a hand. I included a demonstration of how difficult it is to move the camera in the video I put together about what happened. So why would an employee of Toyota Hollywood be manipulating the camera without permission? Does the employee have something to hide. Does Toyota Hollywood? The camera is not a Toyota part. We put the camera in for our protection. They don’t have the authority to touch that camera or any other personal item. This makes me very suspicious of what is going on in their garage.
There is a guy that keeps showing up in the footage who is the one performing the maintenance. I’m not accusing the guy but do wonder if it was he who moved that camera. Whoever it was I want to make sure that person never has access to any of our vehicles again. The only person that could have moved the camera was the one who was driving it at the time.
I made a video record of the event that includes all the recordings from the time the 4Runner arrived at Toyota Hollywood to the time the person performing the work parked it outside. Nearly all of the footage playback speeds have been changed to move though the timeline faster. I included footage of me manipulating the camera angle and some slow motion to see movement detail.
For now all we can to is let the management know what happened so the issue can be addressed. I’m posting this video so the management can see the actions that bring us concern. As well as letting people know what took place there. We are shocked and disappointed this happened.
We want to know who did it so we can assure that person never accesses our vehicles again. That camera is set to turn off after the engine stops. In the future when maintenance is performed the camera will be set to continuously record once it arrives at the garage. Video is below. -13